Refund Policy

Effective Date:Β Jan 01, 2026

At πƒπžπ§π¬π’π«πž.𝐩𝐀, we take pride in delivering premium handmade leather Peshawari Chappals crafted with care and attention to detail. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or exchange withinΒ 7 daysΒ of receiving your order.

To qualify for a return or exchange:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned in its original box and packaging.

  • All tags, accessories, and invoices (if provided) must be included.

  • Proof of purchase or order number is required.

Products returned after 7 days will not be accepted.

2. Size Exchange

If the size does not fit, we are happy to exchange it.

Conditions:

  • The chappal must not have been worn outdoors.

  • It must be returned in its original condition.

  • Customers are responsible for the courier charges for size exchanges unless we shipped the wrong size.

We recommend checking our Size Guide carefully before placing your order.

3. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged item

  • A defective product

  • The wrong product

  • The wrong size sent by our team

Please contact us withinΒ 48 hoursΒ of delivery with clear photos of the product and packaging.

Once verified, we will replace the item atΒ no additional cost, including return shipping.

4. Refund Policy

Refunds are available only if:

  • The product is defective and a replacement is unavailable.

  • We shipped the wrong product and cannot provide the correct replacement.

  • Your prepaid order is cancelled before shipment.

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed withinΒ 5–7 business daysΒ through the original payment method or via bank transfer, where applicable.

Shipping charges are non-refundable unless the return is due to our mistake.

5. Non-Returnable Items

Returns and refunds are not accepted for:

  • Products that have been worn or used.

  • Products damaged due to misuse or improper care.

  • Customized or made-to-order footwear.

  • Clearance, sale, or promotional items (unless received damaged or incorrect).

  • Returns requested after the 7-day return period.

6. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

7. Return Process

To request a return or exchange:

  1. Contact our customer support with your order number.

  2. Explain the reason for the return or exchange.

  3. Attach photos if the item is damaged or incorrect.

  4. Wait for return authorization before sending the item.

  5. Pack the product securely in its original packaging.

  6. Ship the parcel using a reliable courier service.

Returns sent without prior approval may not be accepted.

8. Inspection & Approval

All returned products are inspected after arrival.

If the returned item does not meet the conditions stated in this policy, we reserve the right to refuse the return or issue only a partial refund where applicable.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact details available on our website.

WhatsApp or call us at +334 1618700

We are committed to providing a smooth and fair shopping experience for every customer.